Water softeners

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Message last updated - Saturday 18^th January 2025

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Message last updated - Saturday 18^th January 2025

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Quick check list

My tap water may:

taste salty
have bits in that look like beads or sugar crystals.

What causes it?

Some types of water softener add sodium to your water, giving it a salty taste. If this happens, check whether you’re drinking from a softened tap and if your softener’s working properly. High levels of salt in your diet can cause health problems. If the softener’s faulty or broken, it can release orange resin beads into your water supply.

What can I do?

Check under your sink for any appliances plumbed in. Is there a softener or any unusual fittings?

A plumber can check your softener’s working properly and that you have a non-softened tap available for drinking and cooking.
Keep your softener well maintained and serviced regularly.
Also check salt levels regularly and top up when required.
If you haven’t got a water softener, but are noticing any of the problems described above please call us on 03450 145 145.

For further advice, we have a list of Approved Plumbers and Underground Installers. Alternatively, call our Water Regulations Team on 01480 326917 during office hours.

Top tip

Use a non-softened tap for drinking and cooking.

If you’re a business customer, contact your provider for more information.

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