Flooding can be an upsetting experience and can happen in a different ways. If you see flooding, or your home is impacted, it's useful to know who to contact - as it's not always us you need to speak to. 

Staying safe

Flooding can happen suddenly, but a few simple steps can make a big difference. Here are some British Red Cross tips to help keep you and your family safe.

 

Who looks after what?

We and other organisations are responsible for managing flood situations; however, flooding is a complex issue. The information below outlines who's responsible for the different drains, sewers, roads and waterways.

Responsibilities

Environment Agency

The Environment Agency (EA) manages flooding from rivers and the sea and is responsible for the flood defences that protect against this.

 

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Internal Drainage Board

Are responsible for maintaining the land drains that channel away excess farmland water.

 

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Anglian Water

We're responsible for all other sewers, including any pipes you share with your neighbours, and some surface water pipes which take rainwater away from your home.

 

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You

You're responsible for sewers that serve only your property. You can find out more here on who's responsible for what.

 

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What county councils look after

Your County Council or Unitary Authority is your Lead Local Flood Authority (LLFA). They work year-round to manage local flood risks from rainwater, groundwater, and smaller streams — helping to protect homes, roads, and communities. Choose your county from the list to learn more about local flood plans and support.

 

Lead local flood authorities

Select from the list of county for information relating to LLFAs in your area.